The juicer was as represented and was packaged well. It did take a few weeks to arrive. What I was most unhappy about is the ordering experience. I chose to use PayPal, and the web site did not allow me to review my order before it added shipping charges. I was not given the option to choose the shipping method, and had I known that the shipping would coast more than the item itself, I would not have completed this order. I did try to contact the company via email and never received a response. I called the phone number listed and it was no longer in service. I will not order from this site again.